Mission Federal appoints Goodrich
Mission Fed Credit Union appointed Scripps Ranch resident Amy Goodrich as VP, director of contact center operations and strategy.
In this new role, Goodrich is responsible for the needs of Mission Fed’s San Diego-based call center and the remote engagement services the credit union provides its members. Members rely on the contact center for new accounts and loans, a wide range of financial transactions and inquiries, and assistance with online and mobile banking services.
“Mission Fed’s culture is to prioritize member service and I’m incredibly proud to be part of it,” Goodrich said. “While we have a variety of digital channels, including virtual assistance, contact centers continue to be an important way for members to have their needs met in a thoughtful, personal, friendly way.”
Goodrich is a career credit union professional with more than 30 years’ experience in operations and software services. She began her career serving USA Federal Credit Union as a teller in Germany. After returning to the U.S., Good-rich continued to pursue her passion at USE and Cal Coast Credit unions, where she managed call centers, a branch, member experience and other operations.
For the last 11 years, Goodrich was with Symitar, the largest credit union core processing provider, as director of professional services.
Goodrich earned her Bachelor of Arts degree in Organizational Management, is a certified Lean Six Sigma Green Belt, and holds Associate Human Resource and California HR Law credentials.